SMART MOVE SOLUTION respects your privacy and is committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used or shared, and the choices available to you when using our website or moving services.
By accessing our website, submitting an enquiry, requesting a quote, or using our services, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you provide directly when you contact us, request a moving quote, make a booking, or communicate with our team.
This information may include:
Your full name
Phone number and email address
Pickup and delivery addresses
Preferred moving date
Property type and size
Details about furniture, belongings, or heavy items
Packing, unpacking, storage, or additional service requirements
Payment or billing information where applicable
Any notes or messages submitted through our website forms
We may also collect limited technical information when you visit our website, including your IP address, browser type, device type, pages visited, and general website activity.
We generally collect personal information directly from you when you complete a website form, call or email us, request a quote, confirm a booking, or speak with one of our team members.
In some circumstances, information may also be provided by another person arranging a move on your behalf, such as a family member, employer, property manager, or authorised representative.
We aim to collect only the information reasonably required to respond to your enquiry, organise your relocation, provide an accurate quote, and safely deliver the services you request.
We may use your personal information to provide, manage, and improve our moving and relocation services.
This may include using your information to:
Respond to enquiries and quote requests
Calculate and provide personalised moving estimates
Schedule, coordinate, and complete your relocation
Confirm pickup, delivery, packing, or storage arrangements
Contact you about changes, updates, or service requirements
Process bookings, invoices, and payments
Handle questions, feedback, concerns, or complaints
Improve our services, website, and customer experience
Maintain business and financial records
Meet applicable legal, insurance, or regulatory obligations
We will not use your personal information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.
With your consent, we may occasionally use your contact details to send service updates, special offers, moving tips, or other information that may be relevant to you.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Even if you choose not to receive marketing messages, we may still contact you regarding an active enquiry, confirmed booking, payment, or service-related matter.
We do not sell, rent, or trade your personal information to third parties.
We may disclose relevant information to trusted service providers or contractors when reasonably necessary to operate our business or complete your move. These parties may include removalists, drivers, storage providers, payment processors, website hosting providers, insurers, accountants, or technology support providers.
We may also disclose information where required by law, a court order, a government authority, or where reasonably necessary to protect the safety, rights, property, or legal interests of SMART MOVE SOLUTION, our customers, or others.
Some third-party technology, cloud storage, email, analytics, or website service providers may store or process information outside Australia.
Where overseas services are used, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security practices.
However, the privacy laws applying in another country may differ from Australian privacy laws. By using our website or services, you acknowledge that electronic information may be processed or stored through third-party systems located overseas.
We take reasonable administrative, technical, and physical steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, alteration, or disclosure.
These measures may include secure systems, restricted access, password protection, trusted service providers, staff procedures, and secure record management.
Despite these precautions, no internet transmission, email communication, or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured channels.
We retain personal information only for as long as reasonably necessary to provide services, manage our business records, resolve disputes, meet insurance requirements, and comply with legal or financial obligations.
When personal information is no longer required, we may securely delete, destroy, or de-identify it where practical and permitted by law.
Certain records, such as invoices, transaction details, service records, or legal correspondence, may need to be retained for a longer period.
Our website may use cookies and similar technologies to support website functionality, remember user preferences, understand visitor activity, and improve the overall browsing experience.
Cookies are small data files stored on your device. They may collect information such as your browser type, device details, pages viewed, session duration, and how you reached our website.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the performance or availability of certain website features.
Our website may contain links to third-party websites, platforms, payment services, or social media pages that are operated independently from SMART MOVE SOLUTION.
We are not responsible for the privacy practices, content, security, or operation of those external websites.
We encourage you to review the privacy policy and terms of each third-party website before providing personal information or using its services.
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or outdated.
We may need to verify your identity before processing a request to protect your information from unauthorised access.
In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will generally explain the reason unless we are legally prevented from doing so.
If you have a question, concern, or complaint about how your personal information has been collected, used, stored, or disclosed, please contact us using the details below.
We will review your concern and aim to respond within a reasonable period. We may request further information to properly investigate and resolve the matter.
We are committed to addressing privacy concerns fairly, respectfully, and in accordance with any applicable Australian privacy requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices, technology, or legal obligations.
The latest version will be published on our website with the revised effective date. We encourage you to review this page periodically so you remain informed about how we handle personal information.
